Product Issues

1/13/2022, as of 3:25pm Eastern -- Our engineers were able to dramatically increase response times throughout the product.  At this point you should notice performance that is back to normal with all features working properly.  We will continue to monitor before calling the "all clear".

1/13/2022, 3:14pm Eastern -- Slow loading and other issues are still intermittent.  We are still working to find the root cause for a complete fix.

1/13/2022, 11:07am Eastern -- Early warning signs of the issue returning have been noticed.  Our engineers continue to investigate.

1/13/2022, as of 2:00am Eastern -- System maintenance has been completed.  Our engineers will continue to closely monitor the situation to make sure all issues have been resolved.  Please reach out to [e-mail] if you notice any performance problems or areas of the product that are not functioning normally.

1/12/2022, 3:33pm Eastern -- Our engineers believe they have tracked down the area causing slowness and other issues within the product. We will be performing system maintenance around midnight on 1/13/2022, which is planned to take no longer than 2 hours. During this time the product will be inaccessible. We apologize for the inconvenience.

1/12/2022, 3:14pm Eastern -- Our engineers continue to research product slowness, profile list, and other issues.  They are tracking several leads at this time, but we unfortunately do not have an ETA on when everything will return to normal.  All resources are working on this and we hope to have it resolved soon.

1/12/2022, 11:21am Eastern -- Our product has been experiencing intermittent issues over the last couple of days.  You may experience slow load times or certain items not loading at all.  The engineering team is investigating and we will provide updates here.  We apologize for any inconvenience these issues have caused.