What is it?
The Submission List enables you to view the information associated with each individual form submission.
- How to Access
- Viewing Deleted Submissions
- Viewing Paid or Unpaid Submissions
- Editing an Existing Submission
From the Submission List, you can:
- View how much revenue was generated from each submission.
- Access the field data submitted on the form (the registration information, such as the contact info, pre-conference, conference, optional activities, meals, donations, etc.).
- Change a registrant's submission info.
- Generate an invoice or credit memo.
- Quickly view Paid or Unpaid submissions.
- Export the submission details.
- Email the profiles associated with the submission.
The Submission List groups details by submission, as opposed to the Registrant List which groups details by registrant. If you are checking the number of registrants for an event or if you need to see registration options broken down per registrant, you will want to use the Registrant List by clicking View Registrants for the appropriate form from the Form List. This is an important distinction because several registrants could be tied to a single submission, or one registrant could be associated with multiple submissions.
How to Access
Navigate to Forms > Form List and click on the number under the Form Submissions column for any form.
Using the Submission List
Exporting Submissions or Contacting Form Takers
Click the Tag All button to tag all submissions. If you want to export or contact specific submissions, select
the check box to the left of the submission ID.
With those submissions selected, use the Actions drop-down to Export or Contact those individuals as needed. This drop-down will only appear after you have tagged at least one profile.
Deleting Submissions
To delete a submission:
1. Click the Active drop-down in the Status column for the submission you wish to delete.
2. Choose the Deleted option from the resulting drop-down, then confirm you want to delete the submission.
Viewing Deleted Submissions
Select the Deleted Submissions checkbox to view your deleted submissions. We recommend deleting submissions that were created in error or which were made when testing the form.
Viewing Paid or Unpaid Submissions
Select the Paid or Unpaid checkboxes to view just your paid submissions, your unpaid submissions, or both.
Editing an Existing Submission
From the Submission List, an Admin can edit an existing Submission by clicking on the Submission ID. NOTE: Members are not able to edit their own previous form submissions, and will need to contact an Admin in order to do so.
Once viewing the Submission, choose Edit in the top righthand corner.
In edit mode, you can edit the components of the submission including fields that may need edited, or price changes that should be made. This includes applying a discount code or assigning a different pricing scheme based on date-range. In this example, we'll show you how to register an additional guest on an existing submission.
First, click the Register Guest button.
Next, enter the information for that guest, including any pricing selections.
Once finished, click Save in the top right-hand corner.
If pricing changes are detected, a modal will open that allows you to create a new invoice or credit memo to balance the submission. In this example, I need to create a new invoice for $25 since I added a guest to the existing registration.
To create a new invoice, choose to Add a line item. Note: the Payment Processor and Invoice Template in the modal will default to the processor and template used on the form.
In the Amount area, add the fee for the new line item. Next, type in the Description and select the Revenue Account. If the line item is a discount, check the Discount box.
Once you have added all necessary line items, click Save.
The newly generated invoice is viewable at the top of the page.
Comments
20 comments
How do the credit memos work? Can you apply the balance to a different (linked) member's invoice? Can you take any action, other than hitting the "settle" button and adding a note?
I'm still unclear on how the "credit invoice" part works, too - is it more like a discount, or like a partial refund?
Jen - A credit memo should be issued if you need to issue a refund on an invoice that's already been paid. After clicking Refund Invoice, enter the amount of the credit you want to issue, then click Save. That will create a Credit Memo.
To 'pay' out the Credit Memo, click Settle. Depending on how the invoice was originally paid (via credit card or check/cash), you'll see the option to confirm as an offline or online settlement. Confirming as an offline settlement means you'll send a check/cash or otherwise handle the refund offline. Confirming as an online settlement will automatically issue a credit card refund. Once you've confirmed, the Credit Memo will be marked as Paid.
I hope that helps!
Is there a way to edit a registration without having to create a new credit memo? E.g. someone paid their registration fee but hadn't paid the single guest fee (still owed $35). Now they aren't bringing their guest, so I have to remove that charge from the registration, but they hadn't paid the fee yet so there's no money to return.
Jen - There sure is! I've included a short video below showing the steps you should take. First, navigate to the Submission List and edit the Submission, then deselect the pricing field. When you click save, a modal window will pop up that allows you to create a Credit Memo. In that area, you can click Remove next to the Credit Memo, then save, which will update the submission amount without creating a Credit Memo. Hope that helps!
Thanks for the video, I can clearly see what I should do now!
When a submission is deleted, will the unpaid invoice associated with it automatically be voided? I thought I had read somewhere that it would, but I'm seeing this is not the case with a canceled reservation and with some test submissions.
Hi Wendy - Deleting a submission will NOT automatically void the invoice associated. You'll want to separately void the invoice before or after deleting the submission.
Hi Kinsey,
You mentioned above that "Confirming as an offline settlement means you'll send a check/cash or otherwise handle the refund offline. Confirming as an online settlement will automatically issue a credit card refund. Once you've confirmed, the Credit Memo will be marked as Paid."
We recently tried to confirm an online settlement for an invoice that was paid by credit card. However, when we clicked on "Online settlement," we received the following error:
Authorize.net: The referenced transaction does not meet the criteria for issuing a credit.
Can you please explain what's going on?
Thanks!
Hello Michelle! For an error that specifically references Authorize.net, I would start by reaching out to them for additional insight. If you still need assistance after that, drop our Help Team a line at help@memberclicks.com; we'd be happy to lend a hand.
Is there a way to export submission information such as sessions selected, optional activities, meals, etc. per registrant? We'd like to be able to use this information to generate name badges with their itinerary included. Additionally, is this information included in their event registration summary email?
Hey Kiri! You can get this information by going to your Form List, clicking on your Registrants number, and tagging those for Export. You can also include that information in the Confirmation Email and/or Itinerary Email that goes out from the Form using Merge Data. If you have questions on how to do this, let us know at help@memberclicks.com or 404-879-2800 (Mon-Thu 9am-8pm EST, Fri 9am-6pm EST) - we'd be happy to help!
Can you clarify for me how the Registrants are counted per each form Submission? For example, does the registrant have to enter their guest using the "Register Guest" button on the form for the database to be able to count 1 form submission but 2 Registrants? Will the count under Registrants be wrong/low if the form simply uses text boxes for names of additional guests?
Thank You!
Hey Becky! You're right on the money: the Registrant List number comes from form takers using the "Register Self/Guest/Linked Profile" button/s. If those are not used, the system does not tally into the Registrant List. I hope that helps clarify!
I am attempting to add a discount code to a submission after the person registered but did not pay. When I add the discount and select the new $0.00 rate under "edit", the submission saves but the invoice does not update. Do I have to create a new invoice to discount a submitted form with an open invoice?
Hey Ryan! You should get a pop-up module that you've changed pricing, with the opportunity to create either an additional Invoice (to charge someone), or a Credit Memo (to refund someone), when you've made edits to a submission. For this particular case where you've got an unpaid Invoice, I would create a new Invoice for the new price, and void the original.
Hey Jay, Unfortunately I only get a pop up if I increase the price. Simply adding the discount and then selecting the $0.00 rate does not give me this pop up. The submission says $0.00 but invoice remains unchanged. We went ahead and voided the invoice rather than waste time but hopefully I can find a solution for this for future instances where I need to apply a discount code after the fact.
Hey Ryan - I was going to suggest opening a ticket with our Help Team for this, but it looks like you already had! I've run into the same thing you mentioned, and have since written it up for our Tier 2 team to investigate. Thanks for bringing it to our attention!
If you run into this issue again (or others!), please drop us a line at help@memberclicks.com, or give us a ring at 404-879-2800! We're here Monday-Thursday 9am-8pm EST, and Fridays 9am-6pm EST.
Can a deleted submission form used during testing be returned to active status so it can be amended? I need to remove a discount code used so I can delete the corresponding "paid" invoice.
Hey Debbie! A deleted submission cannot be restored once deleted. There also isn't a way to delete an Invoice in the system, but you could reach out to our Help Team (help@memberclicks.com) if you need an invoice deleted.
Why does the credit memo on an updated paid submission to apply a discount code not offer the refund to be settled online when the original payment was a credit card?
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