What is it?
The Message Report shows every message sent through the Contact Center, E-list messages, Form notifications, and other Notification messages (password reset emails and expiration warning messages). The report will allow you to view a copy of each email, including messages statistics.
How to Access
Navigate to Reporting > Messages
Message Type and Status Filter
There are five types of messages sent through Oasis: Contact Center, E-list, Form, Itinerary, and Notification. You are able to filter and view a specific type of message by choosing a message type from the drop-down filter. Once the selection is made, the list of messages will automatically filter to only display your selection. The Contact Center option, which displays all messages sent out through your Contact Center, is the chosen Type by default.
You can also filter by message status. The following statuses will display from the drop-down: Approved, Cancelled, Complete, Created, Error, Finished, Pending Approval, Scheduled, and Sending.
You can also search for messages using the quick search bar. This searches based on their subject line.
Message Statistics
Click the title of the message on the left hand side of the screen for which you want to view statistics.
1. The Message Properties and Recipient Details allow you to view the message, its summary information and the delivery status of its recipients.
2. The Recipient Details section appears below them. Here you can see a summary of the total recipients, opens, bounces, click-thrus, and unsubscribes. By clicking on the number, you can see a list of the recipients for each category. Click on any number listed her to see the users that fall into that particular category. If you want to see how many users bounced, for example, click on the number next to the Bounced row.
- Total Recipients: # of profiles in recipient list.
- Attempted Recipients: # of profiles the system attempted to send the message to.
- Sent: # of profiles that had the message sent.
- Globally Opted Out: # of profiles who were previously Globally Opted Out and receive only Renewal Notifications and Form Confirmations.
- Opted Out of Contact Center: # of profiles who were previously unsubscribed from Contact Center messages.
- No Email Address: # of profiles from the Total Recipients that did not have an email address.
- Send Failed: # of profiles where the message failed to send.
- Opens: # of profiles who opened the message.
- Bounced: # of profiles that bounced when attempting to receive the message.
- Unsubscribed: # of profiles that unsubscribed upon receipt of this message.
Message Resend
Anytime you click on a link next to a recipient list in the Recipient Details or Message Statistics section of a message’s history, you have the ability to resend messages to chosen recipients.
On the list of recipients, you can click 'Toggle all recipients on this page' or 'Toggle all recipients on all pages.' Click the 'Resend message to tagged recipients' link at the bottom of the page to resend the message to the tagged users. You can also view the recipients in the Search Results if you need to export them.
Once you choose to resend the message, you will be taken to the Contact Center where you can send the message as normal. The message will appear as a new entry on the Contact Center Report page.
Saving a Message
To save a previously sent Contact Center message, navigate to Reporting > Messages > locate the Message you wish to Save. Click the Subject of the message. Then click the ‘Save this Message’ button in the right-hand corner of your screen.
You can save this message for future use by clicking the "Save this message" button. To simply View the message, click the ‘View This Message’ button.
Comments
21 comments
Is there a limit to the number of messages listed or that can be saved? Does the system purge older messages, and if so, when?
Is there a place within a profile to resend a specific message? A member has lost the email with their invoice, and I'm looking for the most direct way to resend that. thanks
@Kay - there is no limit to the number of messages listed. The system does not purge older messages.
@Wendy - to resend an invoice, I would suggest navigating to Financial > Invoices > searching for the invoice by the members name or invoice number > tagging it in the list > clicking Email in the top left. That will resend the invoice directly to the member so that they're able to pay it. Hope that helps!
What is the difference between "globally opted-out" and "unsubscribe"?
Hi Jeanine - This article describes the different types of opt out available, which I think you'll find helpful.
Globally Opted Out - this number represents profiles who have chosen to Globally Unsubscribe. Globally unsubscribing will stop all emails that are not form confirmations and renewal notices, regardless of settings.
Unsubscribe - this number represents profiles who unsubscribed using the unsubscribe link in the footer of the specific message you're viewing statistics for.
I can't resend a message that's a payment receipt. Is that a bug or is there some other way to resend a payment receipt?
Thanks Curtis
Hi Curtis - Typically resending the invoice is the best way to resend a payment receipt. To resend an invoice, navigate to Financial > Invoices. Search for the member's name in the invoice list > tag the invoice by checking the box on the far left > click Email near the top of the page. If you're resending just one invoice, you'll have the opportunity to add another recipient, or just send to the original recipient. If you're resending multiple invoices at a time, you will not see the option to add another recipient.
I'd love to see a list of who didn't open the message. Would be useful to me in my work.
Hi Sarah - Thanks for your comment! MemberClicks (and systems like it) track open rates by embedding a tiny invisible image in the bottom of your HTML email. The open tracker image (sometimes called a web beacon) is unique to each message you send. When a member opens your email and views the images within it, that invisible image is downloaded from our server and recorded as an open in your message report. Based on the way that works, I don't know that we're able to provide the details on who didn't open a message. That said, please feel free to submit product feedback about this feature or others using this link.
I see that the Message Report has a column for the date created. Is there a way to have a column for the scheduled send date?
Hi Krista - You are able to click into the message to see the scheduled send date, but don't currently have the option to add that info as a column to the overall Message Report. I can definitely see why it would be useful, though. Please feel free to submit product feedback about this feature using this link. We would love to hear from you!
Is there a way to delete sent messages? I have a number of test messages showing and would like to delete those.
Hello Caroline! There is not a way to delete messages from the Message Report, as we track every message sent through the Contact Center.
Is there a way to reverse the global opt-out if it was done by mistake?
Hello Kimberly! There is: an admin can navigate to the contact preferences tab of the user's profile and send them a link to resubscribe, or the member can also take this action from the front-end without contacting the admin. There's more information in this article, along with screenshots, if it helps clarify further.
We don't seem to be getting the resend message option when we select recipient. Any ideas?
Hey Cheryl! That's one I'm not seeing; if you haven't already, drop us a line with the account and message details at help@memberclicks.com, and we can take a gander at what's up.
I need to evaluate my current bounces by error code and this is extremely tedious to do in MemberClicks bounce report. Although I see I can export the bounced names, I don't see a way to export a specific bounce report with the "bounce message" field. Adding the ability to export bounce reports would be very useful.
Anyone ever convert sent messages into PDFs (or other versions (to share on social media) ?
I haven't Carrie, but just this week I took a welcome new member email, copied all the HTML contents out, and popped them in a Word Document so I could snail mail it to those we didn't get email addresses for (our membership is often paid for by their employer without giving us contact info aside from mailing address.) It was a pain in the hooey to reformat HTML tables and contents in Word, I'll tell ya and I needed to modify it for snail mail (no links, etc.)
Is there an way to resend messages to recipients who didn't open the email the first time around? I understand I can easily retrieve the "those who opened" list and then manually selecting from original recipients all who didn't open. But that is obviously very cumbersome. It seems to be a normal mailing list operations to be able to resend a message to people who did not open it the first time. Am I missing this somewhere?
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