Admin and User Information
Click here for an article about accessing email administration from MemberClicks
Click here for an article about adding a mailbox to your current Webmail set up
Email Client Setup
To set up your MemberClicks Webmail on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, you can use the Email Help Tool or enter the settings manually.
Access the Email Help Tool here.
Manual configuration settings
If the Email Help Tool doesn’t offer instructions for your mail client or if you want to set up your client directly, you can manually configure your email client or device by using the settings in this section.
To learn more about the differences between IMAP and POP, see IMAP and POP mail protocol comparison. We recommend using IMAP for the incoming mail connection.
Secure settings (recommended)
The following server settings provide a secure (SSL) connection:
| Protocol | SSL server name | SSL port number |
|---|---|---|
| POP3 (incoming) | secure.emailsrvr.com | 995 |
| IMAP (incoming) | secure.emailsrvr.com | 993 |
| SMTP (outgoing) | secure.emailsrvr.com | 465 |
Alternative settings
Warning: The following alternative server settings do not use SSL and therefore do not make a secure connection to the mail server.
| Protocol | SSL server name | SSL port number |
|---|---|---|
| POP3 (incoming) | pop.emailsrvr.com | 110 |
| IMAP (incoming) | imap.emailsrvr.com | 143 |
| SMTP (outgoing) | smtp.emailsrvr.com | 25, 587, 8025, or 2525 |
Comments
20 comments
Can this be updated with Outlook 2010?
Hi Bob, I just updated the article to include Outlook 2010 POP and IMAP documents. Let us know if there's anything else you need!
Thanks. Can you also include the settings for SSL
Sure thing Bob, they've been added.
I'm trying to retrieve the information about setting up e-mail on an android phone but it's not letting me login.
Tisha - I've updated the links, you should be all set now!
Where do you get webmail????
John - Webmail is included with your MemberClicks Complete package. When your domain is transferred/pointed to MemberClicks, email is automatically setup (unless you specify to setup an alternate email system).
The emails in my "spam" folder do not download to my junk folder in Outlook 2010. I cannot find any documentation to help me resolve this issue. Do you have anything I can reference?
Webmail User Guide (updated 11/10) states that webmail is only compatible with IE 6 and IE 7 and Firefox 2 and 3. Is this still true? Has it been updated for later versions, or will it be? User with IE 8 reports that it is VERY slow.
Anne - Hmmm... I'm not sure of a definite answer. I also use Outlook 2010 and noticed that I have a "junk e-mail" folder (that nothing ever goes to) as well as a "spam" folder (that my webmail spam goes to). The only thing I can think of is you may not be subscribed to the folder from webmail... In Outlook try clicking "Folder" in the top menu bar, then "IMAP Folders", then "Query". If that's the issue all you'll need to do is subscribe to the folder. Hope that helps!
Jani - I did some research and found that webmail is currently compatible with the following:
Windows—Internet Explorer 7+, Firefox 3.6+, Google Chrome
Mac OSX—Safari 4+, Firefox 3.6+, Google Chrome
Android IMAP Setup: The documentation states that outgoing port should be 587. However, if that doesn't work, please try port
465.
I called today for assistance on how to PoP my e-mail to my outlook. I had called earlier and received a .pdf with instructions which I followed to the “T”
This morning I was reminded that you do not support this effort and I needed to follow the .pdf. I reminded her that I did and still could not get it to work. After terminating our conversation I again returned to your .pdf. After several other attempts of following the steps you provided, exactly as she stated, as printed in the steps, I discovered that completely at the bottom of the original webpage you indicate different ports than what is shown in the steps, she could not tell me that?
If you have any variations in the installation steps this should be right up front at the top of the page. indicating so!
It is working now after changing the ports as suggested 2 clicks back and on a different page in the instructions.
Hi Grant - Thanks for your feedback. This morning I added information from our mail provider on alternative ports to try, which I hope will help with this effort in the future. I very much apologize for the frustration you experienced while setting up your mailbox, and hope things are working well now.
Bob - Our email service provider does not currently have setup instructions specifically for Outlook 2013. The settings should still be the same from previous Outlook versions though - if you need assistance, please feel free to contact the Help Team.
Many of the links up there are giving 404 errors.
Todd - Thanks for letting us know! I've just downloaded all applicable documentation from our Webmail provider and updated the links.
Can I get updates for Office 365 please.
Hi Jani - I just took a look and it looks like our webmail provider doesn't currently have documentation for Office 365. I'm thinking it might be because that's a newer Microsoft product, but I can't be sure. I would suggest trying the most recent Outlook documentation to see if that might do the trick, keeping in mind the email server information referenced at the very end of the article. I hope that helps!
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